In particular, the ISO 9001:2015 standard specifies that an organization:
- Consistently delivers products or services that meet the needs and requirements of customers. This is achieved by establishing clear processes, defining responsibilities, and measuring customer satisfaction.
- It meets all legal and regulatory requirements. The standard requires organizations to comply with all relevant laws and regulations relating to their products or services.
- It is constantly improving its processes. ISO 9001:2015 emphasizes the importance of continuous improvement, which means that organizations should constantly look for ways to increase performance and reduce costs.
- It has a risk management system in place. The standard requires organizations to identify and manage risks that could affect the quality of their products or services.
- Is focused on customer satisfaction. Customer satisfaction is one of the key elements of the ISO 9001:2015 standard. Organizations need to actively listen to their customers and take measures to improve their satisfaction.
The ISO 27001:2022 standard specifically deals with information security. Its implementation specifies that the organization has a comprehensive information security management system in place, which includes:
- Protection against cyber attacks.
- Maintaining the confidentiality, integrity and availability of data.
- Compliance with relevant legal and regulatory requirements, such as GDPR.
By combining ISO 9001:2015 and ISO 27001:2022 standards, an organization like ComDate can provide its clients and partners with:
- High quality of service
- Data security
- Confidentiality of business information
- Compliance with the latest European regulations such as GDPR, GSCDDA and NIS2
In short, the implementation of these standards is an indication that ComData takes its business seriously and is committed to providing the best possible service to its customers.
